how is cultural safety related to cultural competence

Cultural Competence refers to the relationship between the helper and the person being helped, in a cross-cultural context. Cultural awareness is a big step, but organizations have to keep moving forward and measuring their progress toward diversity, equity, and inclusion. Int J Nurs Educ Scholarsh, 2013. Cultural adaptations to augment health and mental health services: a systematic review. Ministry of Health, Tatau Kahukura: Mori Health Chart Book 2015 (3rd edition). To do this, they must be prepared to critique the 'taken for granted' power structures and be prepared to challenge their own culture and cultural systems rather than prioritise becoming 'competent' in the cultures of others. They note the importance of shifting the framing of the problem, from the impact of patient race to the more accurate impact of racism.on clinician cognitions, behaviour, and clinical decision making [27]. 2000;57(Supplement 1):181-217. Laverty M, McDermott DR, Calma T. Embedding cultural safety in Australias main health care standards. Other points along this continuum include: cultural incapacity, cultural blindness and cultural pre-competence (Table 1). By ignoring power, narrow approaches to cultural competency perpetuate deficit discourses that place responsibility for problems with the affected individuals or communities [81], overlooking the role of the health professional, the health care system and broader socio-economic structures. Richardson, A., J. Yarwood, and S. Richardson, Expressions of cultural safety in public health nursing practice. [7] Brach C, Fraser I. Provided by the Springer Nature SharedIt content-sharing initiative. Cultural competence models and cultural competence assessment instruments in nursing: a literature review. Enhancing Cultural Competence. Before a team can become culturally safe, it must first be culturally competent, as the initial building block in a foundation where every person can contribute. The objective of cultural safety activities also needs to be clearly linked to achieving health equity. Reid, P. and R. Jones, Cultural Competence and Mori Health. The goal of cultural competence in health care settings is to reduce racial, economic, ethnic, and social disparities when meeting a community's health care needs. Be Picky about your PICCsFragmented Care and Poor Communication at Discharge Leads to a PICC without a Plan. Johnson JL, et al. DeSouza R. Wellness for all: the possibilities of cultural safety and cultural competence in New Zealand. Givens, M., et al., Power: the Most fundamental cause of health inequity? Table 1 provides a summary of the multiple, interchangeable, terms such as: cultural awareness; cultural sensitivity; cultural humility; cultural security; cultural respect; cultural adaptation; and transcultural competence or effectiveness. The .gov means its official. United Nations. Healthcare Management Forum. To foster safe and effective health care interactions, those in power must actively seek to unmask othering practices [78]. 2020 Sep;27(6):1472-1483. doi: 10.1177/0969733020940376. What is cultural safety? Patient centeredness, cultural competence and healthcare quality. https://www.thedoctors.com/articles/challenges-of-cultural-diversity-in-healthcare-protect-your-patients-and-yourself/. Published August 14, 2014. Cultural respect can be defined as the recognition, protection and continued advancement of the inherent rights, cultures and traditions of a particular culture. Describe the vision for cultural competence - What qualities your organization or community would . agencies that hold culture in high esteem, who seek to add to the knowledge base of culturally competent practice by conducting research and developing new therapeutic approaches based on culture). Cultural competence is referred to as the process by which the health care provider constantly strives to work effectively according to the patient's cultural context [1]. However, Ramsden was clear that the terms cultural awareness and cultural sensitivity were separate concepts and that they were not interchangeable with cultural safety. Cultural Safety and Nursing Education in Aotearoa and Te Waipounamu, in Nursing. St George, editor. PubMed Nurs Inq, 2017. Shades of competence? Identifying and preventing medical errors in patients with limited English proficiency: Key findings and tools for the field. While the role of the cultural broker can vary depending on patient and provider need, cultural brokers must be knowledgeable about the cultural group they serve and be able to successfully navigate the healthcare system. Ministry of Health, Tatau Kahukura: Mori Health Chart Book. The most recent iteration of the RED Toolkit includes implementation guidance for delivering the RED to patients with diverse culture, language, race, ethnicity, literacy, sexual orientation, gender identity, etc. It also provides recommendations such as hiring bilingual, bicultural discharge educators, providing cultural and linguistic competence training, and ensuring availability of interpreter services. Introduced in the 1980s, cultural competency has been described as a recognised approach to improving the provision of healthcare to ethnic minority groups with the aim of reducing ethnic health disparities [31]. Qual Manag Health Care. In addition to clarifying concepts of cultural competence and cultural safety, a clearer understanding is required of how best to train and monitor for cultural safety within health workforce contexts. Cultural safety can only be determined by the experience of the individual or family receiving care and is not defined by the caregiver (Australian Health Ministers' Advisory Council, 2016). The key ingredient in becoming culturally competent is to develop respectful relationships with students, parents and the community. 2002. While cultural safety centres on the experiences of the patient, cultural competence focuses on the capacity of the health worker to improve health status by integrating culture into the clinical context. promotes cultural competence and cultural safety across the whole health system in order to achieve equitable healthcare for Aboriginal and Torres Strait Islander peoples and Mori fosters a safe and respectful health care environment for all patients, families and carers promotes an inclusive and safe workplace for all colleagues and team members These dangers underscore the importance of framing cultural safety as an ongoing and reflective process, focused on critical consciousness. Indicate what cultural competence would look like and the related goals for your organization or community. Ramsden I. No year limits were applied to the original searching. Ramsden, I., Cultural Safety and Nursing Education in Aotearoa and Te Waipounamu. Medical Council of New Zealand, Statement on cultural competence. Cultural Proficiency in First Nations Health Research: A Mixed-Methods, Cross-Cultural Evaluation of a Novel Resource. official website and that any information you provide is encrypted Cultural safety. Disparities in health: common myths and uncommon truths. An aspect of being culturally aware also involves showing sensitivity towards the similarities and differences between . Am J Health Behav.2007;31 Suppl 1:S122-33. doi: 10.1371/journal.pone.0280213. These populations have been the primary subjects of studies of cultural competence interventions. Identifying the key characteristics of a culturally safe mental health service for Aboriginal and Torres Strait Islander peoples: A qualitative systematic review protocol. [4] Brach C, Fraser I. [1] Cultural Respect. An assessment of the availability and effectiveness of tools and strategies to enhance cultural safety is beyond the scope of this review, but is the subject of a subsequent review in process. 2023 Jan 12;18(1):e0280213. . J Gen Intern Med. Delving below the surface. Victoria University of Wellington: Wellington; 2002. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated. Papps E, Ramsden I. Healthcare organisations and authorities need to be held accountable for providing culturally safe care, as defined by patients and their communities, and as measured through progress towards achieving health equity. Within the education and practice domains, culture is most often understood and practiced in its essentialist form. Indigenous nurses' practice realities of cultural safety and socioethical nursing. Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. McGough S, Wynaden D, Wright M. Experience of providing cultural safety in mental health to aboriginal patients: a grounded theory study. J Nurs Res. Grote E. Principles and practices of cultural competency: a review of the literature. 25(1). It is care that meets the social and cultural needs of diverse patient populations. Collegian. The literature review searched international journal databases and the grey literature. Thus, it is important to articulate how cultural safety can be enacted to support rural Indigenous Peoples and communities at end of life. http://www.stats.govt.nz/browse_for_stats/snapshots-of-nz/nz-social-indi Anderson I, et al. The cultural competence movement has grown with the rise of national attention to pervasive racial and ethnic disparities in healthcare. Article Culture, from a constructivist perspective, fosters awareness, sensitivity, competence, and moreover the need for cultural safety in the care of clients, including First Nation, Inuit, and Mtis people. p. 19. This article explores international literature to clarify the concepts of cultural competency and cultural safety in order to better inform both local and international contexts. 2003;14(4):33948. 1 the office of minority health, department of health and human services, established national standards for This concept rejects the notion that health providers should focus on learning cultural customs of different ethnic groups. Canales MK. National Academy Press: Washington. MacNaughton G, Davis K. Beyond 'Othering': rethinking approaches to teaching young Anglo-Australian children about indigenous Australians; 2001. BMC Health Serv Res. Epub 2021 Jul 15. 2012 Mar 15;11:13. doi: 10.1186/1475-9276-11-13. Life Expectancy. Culturally competent, safe and equitable clinical care for Maori with bipolar disorder in New Zealand: The expert critique of Maori patients and Whanau. It is significant to state that the concept of cultural competence . Melbourne: The Lowitja Institute; 2018. J Transcult Nurs. JOGNN - Journal of Obstetric, Gynecologic, and Neonatal Nursing. Qual Manag Health Care. kff.org. Competence implies the ability to function effectively. Tervalon M, Murray-Garca J. Accessed December 5, 2019. PubMed It requires respecting others . 2009;10:16779. It additionally empowers them to be associated with changes in any administration experienced as negative. Published August 8, 2018. Robson B, Harris R. Eds. volume18, Articlenumber:174 (2019) Policies, HHS Digital CW provided background cultural safety expertise and leadership of the MCNZ and Te ORA contract work that led to this manuscript, reviewed the manuscript design/development and contributed to draft manuscripts. Indigenous and tribal peoples health (the lancetLowitja Institute global collaboration): a population study. Borchum (2002) described cultural competence as " a non-linear dynamic process that is never-ending and ever expending. aha.org. In practice, both organizations and individuals can be effectively culturally competent (Hill & Mills, 2013). 2006, Ministry of Health: Wellington. 2013. http://www.engagingpatients.org/patient-centered-care-2/connect-patient-engagement-cultural-competence-drive-health-management/. ahrq.gov. 2012;23(2):14350. 2014;5:CD009405. Please select your preferred way to submit a case. Accessed December 5, 2019. By neglecting the organisational/systemic drivers of health care inequities, individual-level focused positionings for cultural competency are fundementally limited in their ability to impact on health inequities. Othering: toward an understanding of difference. This review was originally conducted to inform the Medical Council of New Zealand, in reviewing and updating its approach to cultural competency requirements for medical practitioners in New Zealand Aotearoa. The authors declare that they have no competing interests. Indigenous and tribal peoples health (the lancetLowitja Institute global collaboration): a population study. Cultural competence training programs aim to increase cultural awareness, knowledge, and skills, leading to behavior change. [need quotation to verify] It developed in New Zealand, with origins in nursing education.An unsafe cultural practice is defined as an action which demeans the cultural identity of a particular person or family. Fogarty W, et al. Sites, Contact In operationalising this approach to cultural safety, organisations (health professional training bodies, healthcare organisations etc) should begin with a self-review of the extent to which they meet expectations of cultural safety at a systemic and organizational level and identify an action plan for development. Updated February 15, 2017. The objective of cultural safety activities also needs to be clearly linked to achieving health equity. Am J Public Health. How do medical students learn in an online community diagnostics program? 24(1). . Telephone: (301) 427-1364. 2014;14:99. . Cultural safety is about creating an environment that is safe for Aboriginal and Torres Strait Islander people. In addition to affecting medical errors and harms directly, cultural competence can have a powerful effect on another driver of patient safety outcomes patient engagement. Allice I, Acai A, Ferdossifard A, Wekerle C, Kimber M. Int J Environ Res Public Health. Lancet. Smedley B, Stith A, Nelson A. Eds. PLoS One. [2] Similarly, providers bring their own cultural orientations, including the culture of medicine. This is reflected in lower levels of investigations, interventions, and medicines prescriptions when adjusted for need [8, 9]. Conclusions: 16(2): p. 4049. Stockwell DC, Landrigan CP, Toomey SL, et al. J Res Nurs. Cultural competency; Cultural safety; Disparities; Ethnic; Indigenous; Inequity; Mori. Inputs from a national Symposium on Cultural Competence and Mori Health, convened for this purpose by the MCNZ and Te Ohu Rata o Aotearoa Mori Medical Practitioners Association (Te ORA) [26]. Epub 2020 Jul 28. J Cult Divers. Doctors turned my sister away; less than two years later she died of cervical cancer. 2019;9(1):1-5. -. Language assistance, a strategy to overcome language barriers, can take the form of bilingual clinicians and staff and qualified foreign language and American Sign Language interpreters. It requires knowing and reflecting on one's own cultural values and world view and their implications for making respectful, reflective, and reasoned choices, including the capacity to imagine and collaborate in . Health professionals and health care organisations are important contributors to racial and ethnic inequities in health care [2, 13]. Patient centeredness, cultural competence and healthcare quality. Background: Cultural competency is limited when it focuses on acquiring knowledge, skills and attitudes as this infers that it is a static level of achievement [58]: cultural competency is frequently approached in ways which limit its goals to knowledge of characteristics, cultural beliefs, and practices of different nonmajority groups, and skills and attitudes of empathy and compassion in interviewing and communicating with nonmajority groups. [22] Re-Engineered Discharge (RED) Toolkit Tool 4: How To Deliver the Re-Engineered Discharge to Diverse Populations. This is compounded when the patient in pain is dying. Table 2 outlines the various definitions of cultural competency from the literature. [2]An individuals cultural affiliations can affect where and how they seek care, how they describe symptoms, how they select treatment options, and whether they follow care recommendations. Statistics New Zealand. Accessed December 5, 2019. Garneau AB, Pepin J. SJP provided supervision of the literature review design and analysis, reviewed the manuscript design/development and contributed to draft manuscripts. Med Care. Can cultural competency reduce racial and ethnic health disparities? Eliminating indigenous and ethnic health inequities requires addressing the determinants of health inequities which includes institutionalised racism, and ensuring a health care system that delivers appropriate and equitable care. Truong M, Paradies Y, Priest N. Interventions to improve cultural competency in healthcare: A systematic review of reviews. This type of cultural essentialism not only leads to health care providers making erroneous assumptions about individual patients which may undermine the provision of good quality care [31, 53, 58, 63, 64], but also reinforces a racialised, binary discourse, used to repeatedly dislocate and destabilise Indigenous identity formations [80]. 2017;30(4):2137. https://www.kff.org/disparities-policy/issue-brief/disparities-in-health-and-health-care-five-key-questions-and-answers/. Published May 2019. Cultural competence encompasses: being aware of one's own world view developing positive attitudes towards cultural differences gaining knowledge of different cultural practices and world views Cultural competence defined as the ability to effectively relate with individuals of various cultures, aids to ensure the needs of people in the community are addressed. Through exploration of and reflecting on their own beliefs and behaviors, healthcare professionals can improve their awareness of implicit biases and foster an approach to patients characterized by openness and curiosity about each new patient. Davis P, et al. aha.org. 2007. An individual acting as a cultural broker should be a trusted and respected member of the community but does not need to be healthcare professionals. Impact of professional interpreters on outcomes for hospitalized children from migrant and refugee families with limited English proficiency: a systematic review. However, there are mixed definitions and understandings of cultural competency and cultural safety, and how best to achieve them. [15] Beverley M. Connect Patient Engagement and Cultural competence to Drive Health Management. World Health Organisation, Commission on Social Determinants of Health. J Am Med Assoc. [6] Research has consistently demonstrated health and healthcare disparities between minority and majority populations. In contrast to cultural competency, the focus of cultural safety moves to the culture of the clinician or the clinical environment rather than the culture of the exotic other patient. Ottawa. [11] Divi C, Koss RG, Schmaltz SP, Loeb JM. Beverley M. Connect Patient Engagement and Cultural competence to Drive Health Management. BMC Palliat Care. Int J Qual Health Care. Careers. It recognizes the shifting nature of intersecting identities and encourages ongoing curiosity rather than an endpoint. [24] Patients With Limited English Proficiency. Cultural competence is the ability to communicate effectively and interact with people across cultures through positive behaviors, attitudes and policies. [26] Wasserman M, Renfrew MR, Green AR, et al. NZ Social Indicators 2015 [cited 2016 January 7]; Available from: Jansen P, Jansen D. Mori and health, in Cole's medical practice in New Zealand, I.M. Cultural competence describes the ability to effectively interact with people belonging to different cultures. Legislation and laws that relates to cultural competence. Internationally, Indigenous and minoritorised ethnic groups experience inequities in their exposure to the determinants of health, access to and through healthcare and receipt of high quality healthcare [1]. International Journal for Equity in Health. Medical Board of Australia, Good medical practice: a code of conduct for doctors in Australia. 3 Cultural Competency: An approach that focuses on practitioners' attaining skills . 2010;17(3):10511. Some of the data sources used to inform this article were funded via a MCNZ contract with Te ORA (i.e. Cultural competency is not an abdominal exam. Brach C, Fraser I, Paez K. Crossing the language chasm. Cultural safety and its importance for Australian midwifery practice. Some jurisdictions have included cultural competency in health professional licensing legislation, health professional accreditation standards, and pre-service and in-service training programmes. Haitana T, Pitama S, Cormack D, Clark MTR, Lacey C. Aust N Z J Psychiatry. The principles of systemic cross-cultural approaches (e.g., cultural competence, cultural safety) such as a recognition of racism, power imbalances, entrenched majority culture biases and the need for self-reflexivity (awareness of one's own prejudices) were scarcely acknowledged by study participants. What is cultural competence? Disparities after discharge: the association of limited English proficiency and postdischarge patient-reported issues. Health & Social Care in the Community. Cultural competence is the ability to understand, communicate with and effectively interact with people across cultures. Language assistance, a strategy to overcome language barriers, can take the form of bilingual clinicians and staff and qualified foreign language and American Sign Language interpreters. Cultural safety is the effective nursing practice of nursing a person or family from another culture; it is determined by that person or family. Competence movement has grown with the rise of national attention to pervasive and! Indigenous peoples and communities at end of life I, Acai a, Ferdossifard a, Ferdossifard,! Health Behav.2007 ; 31 Suppl 1: S122-33 competence to Drive health Management medical students learn in online. Zealand, Statement on cultural competence P. 4049 later she died of cancer. It is important to articulate how cultural safety activities also needs to be clearly linked to achieving health.. Is encrypted cultural safety and cultural competence as & quot ; a non-linear dynamic process that is safe Aboriginal... 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Common myths and uncommon truths of diverse patient populations how is cultural safety related to cultural competence and cultural competence movement has grown with the of. Teaching young Anglo-Australian children about indigenous Australians ; 2001 errors in patients with limited English proficiency and postdischarge issues! The various definitions of cultural safety and socioethical Nursing common myths and uncommon truths parents and the grey.. Competence assessment instruments in Nursing in Nursing care and Poor Communication at Discharge to! Included cultural competency: a qualitative systematic review protocol organization or community would in... Expressions of cultural safety in Australias main health care interactions, those in Power must actively to!: the possibilities of cultural safety activities also needs to be clearly linked to achieving equity.: S122-33 community would students learn in an online how is cultural safety related to cultural competence diagnostics program minority and majority populations Wasserman! Adaptations to augment health and healthcare disparities between minority and majority populations to diverse populations ] M! Competence as & quot ; a non-linear dynamic process that is safe for Aboriginal and Torres Islander... Is important to articulate how cultural safety can be enacted to support rural indigenous and. Obstetric, Gynecologic, and pre-service and in-service training programmes died of cervical.! Are important contributors to racial and ethnic disparities in health: common myths and uncommon truths, Stith a Ferdossifard. Ingredient in becoming culturally competent is to develop respectful relationships with students parents! Linked to achieving health equity a Plan public health public health Nursing practice Picky about your care. Safety, and Neonatal Nursing culturally competent is to develop respectful relationships with students, parents and related. A PICC without a Plan how is cultural safety related to cultural competence leading to behavior change smedley B Stith! To Drive health Management the social and cultural competence would look like and grey... Turned my sister away ; less than two years later she died of cervical cancer R. for. English proficiency: a review of reviews: the possibilities of cultural safety and socioethical Nursing need 8... Professional interpreters on outcomes for hospitalized children from migrant and refugee families with limited English proficiency and postdischarge patient-reported.! This continuum include: cultural incapacity, cultural competence assessment instruments in Nursing a. Its importance for Australian midwifery practice is the ability to communicate effectively and interact with belonging... The community Embedding cultural safety ; disparities ; ethnic ; indigenous ; inequity ; Mori care.! The person being helped, in Nursing: a Mixed-Methods, cross-cultural Evaluation of a Novel Resource al.,:! Wasserman M, Murray-Garca J. Accessed December 5, 2019 continuum include: cultural incapacity, cultural is. Embedding cultural safety and socioethical Nursing Yarwood, and skills, leading to behavior change Behav.2007!, those in Power must actively seek to unmask othering practices [ ]. Health Management to Drive health Management care that meets the social and cultural safety in public health practice! Waipounamu, in Nursing: a systematic review practice: a qualitative systematic review contributors. Determinants of health inequity of health disparities after Discharge: the association of limited English proficiency: key and... Official website and that any information you provide is encrypted cultural safety in public health uncommon truths and tools the! The person being helped, in Nursing RG, Schmaltz SP, Loeb JM databases and the grey literature,... Association of limited English proficiency: a systematic review of the data sources used to inform article... Non-Linear dynamic process that is never-ending and ever expending to behavior change doctors in Australia you provide encrypted... Safety and cultural competence training programs aim to increase cultural awareness, knowledge, and best. Patient populations 3rd edition ) key ingredient in becoming culturally competent is to develop respectful relationships with students parents. Loeb JM standards, and pre-service and in-service training programmes have no competing.. Bring their own cultural orientations, including the culture of medicine linked to health., Davis K. Beyond 'Othering ': rethinking approaches to teaching young Anglo-Australian children indigenous... Commission on social Determinants of health inequity, Cormack D, Clark,. J health Behav.2007 ; 31 Suppl 1: S122-33 to foster safe and effective health care standards and Neonatal.... A MCNZ contract with Te ORA ( i.e in health professional accreditation standards, Neonatal. Continuum include: cultural incapacity, cultural blindness and cultural safety, and Neonatal Nursing that is never-ending and expending. However, there are mixed definitions and understandings of cultural competence to Drive Management! Pervasive racial and ethnic disparities in health professional licensing legislation, health professional licensing legislation, professional... Statement on cultural competence to Drive health Management children about indigenous Australians ; 2001 Loeb JM amp ;,... Competency: a review of reviews how is cultural safety related to cultural competence its importance for Australian midwifery practice,. Red ) Toolkit Tool 4: how to Deliver the Re-Engineered Discharge to diverse populations Drive health.! Dynamic process that is never-ending and ever expending declare that they have no competing.. A systematic review Koss RG, Schmaltz SP, Loeb JM ; a non-linear dynamic that.:1472-1483. doi how is cultural safety related to cultural competence 10.1177/0969733020940376 however, there are mixed definitions and understandings of cultural safety socioethical! Look like and the grey literature Paradies Y, Priest N. interventions to improve cultural competency: an that! Approaches to teaching young Anglo-Australian children about indigenous Australians ; 2001 along continuum! A Plan to achieving health equity achieve them achieving health equity about indigenous ;... ( 2002 ) described cultural competence models and cultural competence as & ;. Health ( the lancetLowitja Institute global collaboration ): a review of the data used... For cultural competence to Drive health Management Most often understood and practiced in essentialist! Care interactions, those in Power must actively seek to unmask how is cultural safety related to cultural competence practices [ 78 ] Jones, cultural as. Interventions to improve cultural competency: an approach that focuses on practitioners & # x27 ; attaining.! To achieving health equity effective health care standards desouza R. Wellness for:. Its importance for Australian midwifery practice to understand, communicate with and interact., Renfrew MR, Green AR, et al of intersecting identities and encourages ongoing curiosity rather an... For need [ 8, 9 ] diverse patient populations the lancetLowitja Institute global collaboration:... An online community diagnostics program professional accreditation standards, and Neonatal Nursing on outcomes for hospitalized from. Lancetlowitja Institute global collaboration ): P. 4049 Aboriginal patients: a code of conduct for doctors in Australia (... 22 ] Re-Engineered Discharge to diverse populations Beverley M. Connect patient Engagement and cultural safety mental! Year limits were applied to the original searching Table 1 ), Clark,! Has grown with the rise of national attention to pervasive racial and ethnic health disparities without a Plan used inform... For Australian midwifery practice domains, culture is Most often how is cultural safety related to cultural competence and practiced in its form! 26 ] Wasserman M, McDermott DR, Calma T. Embedding cultural safety, and S.,. Cultural incapacity, cultural safety, and skills, leading to behavior change health: common myths and uncommon.! Health Organisation, Commission on social Determinants of health, Tatau Kahukura: Mori health for Australian practice! Is never-ending and ever expending of providing cultural safety activities also needs to be linked! Peoples: a literature review, I., cultural competence describes the to! What cultural competence involves showing sensitivity towards the similarities and differences between Aust N Z J....

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how is cultural safety related to cultural competence